SHIPPING
DISPATCH
During promotional periods, please allow an additional 1-2 days for your order to be picked, packed and dispatched.
Once your order has left the warehouse, you will receive a notification with tracking details.
Please note our warehouse only dispatches on business days and does not operate on weekends and public holidays.
COVID is having a significant impact on our delivery networks. All carriers are experiencing delays.
AUSTRALIAN ORDERS
|
DELIVERY OPTIONS |
DELIVERY INFORMATION |
COST |
|
Standard
|
All standard orders are shipped using Australia Post ParcelPost. Shipped the same day if ordered before 3pm on weekdays. Please use this option when shipping to PO Box or Parcel Locker |
$10.00 on orders below $100 |
|
Express
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All express orders are shipped using Australia Post Express. Shipped the same day if ordered before 3pm on weekdays. |
$18.00 FREE on $250 Orders |
|
TNT Overnight Express |
All TNT Overnight Express orders are shipped using TNT Express [via FedEx]. NOTE: Not all areas are serviced by TNT. TNT Overnight Express will be quoted once the order is placed, and in the case TNT does not service the delivery area/address this will be communicated to the customer prior to order fulfilment and processing. |
$30.00 FREE on $380 Orders |
NEW ZEALAND ORDERS
|
DELIVERY OPTIONS |
DELIVERY INFORMATION |
COST |
|
Standard
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All standard orders are shipped using Australia Post International Post Partner. Shipped the same day if ordered before 3pm on weekdays. |
$18.00 |
|
Express
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All express orders are shipped using Australia Post Express International Post Partner. Shipped the same day if ordered before 12pm on weekdays. |
$25.00 FREE on $250 Orders |
|
DHL Premium Express |
All DHL Premium Express orders are shipped using DHL Express. Shipped the same day if ordered before 12pm on weekdays. |
$35.00 FREE on $300 Orders |
INTERNATIONAL ORDERS
|
DELIVERY OPTIONS |
DELIVERY INFORMATION |
COST |
|
Standard
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All standard orders are shipped using Australia Post International Post Partner. Shipped the same day if ordered before 3pm on weekdays. |
$25.00 |
|
Express
|
All express orders are shipped using Australia Post Express International Post Partner. Shipped the same day if ordered before 12pm on weekdays. |
$30.00 FREE on $250 Orders |
|
DHL Premium Express |
All DHL Premium Express orders are shipped using DHL Express. Shipped the same day if ordered before 12pm on weekdays. |
$40.00 FREE on $350 Orders |
DISPATCH
Your TOJHÀ order will be dispatched on the same day if ordered before 3pm AEST.
Orders placed after 3pm will be dispatched within 24 hours of being placed. Orders will only be dispatched Monday – Friday, and orders placed over a weekend or on a public holiday in the state of Victoria, will be dispatched the next business day.
All domestic orders are delivered through Australia Post (unless specified otherwise), these parcels are signature on delivery. You are welcome to sign for your parcel at delivery, otherwise your parcel will be taken to the nearest Australia Post office. If an authority to leave is given or if Australia Post determine there is a safe place for the parcel, it can be left at the address - Australia Post will record a proof of delivery in this instance.
If the receiver gives the courier an Authority to Leave release TOJHA is not held liable in the event the parcel goes missing or is stolen. Should your parcel become lost in transit or you believe it is mis-delivered please contact customer care immediately, however TOJHA will not be able to refund or resend the parcel in this instance.
DELIVERY TIME
Express Shipping within AUS is an Next Day delivery service.*
Australian Metro and major regional areas can expect next business day delivery.
For regional locations please allow an additional business day.
*Please expect slight delays due to COVID-19
REFUSED/MISSED SHIPMENTS
If you refuse or miss a shipment from TOJHÀ you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to TOJHÀ. This amount will be deducted from your merchandise before refunding the order total.
TRACKING YOU ORDER
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office.
CHANGE OF ADDRESS
We cannot be held responsible for an incorrect address being entered on your order.
Address confirmation is given on the review & buy page in the checkout section of the site. If the error is not noticed until after your order is finalised, please contact us immediately, and we will endeavor to have your address amended prior to dispatch.
PAYMENT OPTIONS
TOJHÀ offers both credit card payment processed via Shopify, and alternatively offers ShopPay, ApplePay and Afterpay as an installment payment option, in AUD Currency.
*Business Days