SHIPPING

DISPATCH 
During promotional periods, please allow an additional 1-2 days for your order to be picked, packed and dispatched.
Once your order has left the warehouse, you will receive a notification with tracking details. 
Please note our warehouse only dispatches on business days and does not operate on weekends and public holidays. 
COVID is having a significant impact on our delivery networks. All carriers are experiencing delays. 
 
 AUSTRALIAN ORDERS

DELIVERY OPTIONS

DELIVERY INFORMATION

COST

Standard
(3-7 days*)

 

 All standard orders are shipped using Australia Post ParcelPost.
Shipped the same day if ordered before 3pm on weekdays.
Please use this option when shipping to PO Box or Parcel Locker

     $7.50

    Express
    (2-3 days*)

     

    		 All express orders are shipped using Australia Post Express.
    Shipped the same day if ordered before 3pm on weekdays.
        		 $15.00
        FREE on $150 Orders

        TNT Overnight Express
        (1-2 days*) 

        All TNT Overnight Express orders are shipped using TNT Express [via FedEx].
        Shipped the same day if ordered before 12pm on weekdays. TNT only delivers with Signature on Weekdays.

        NOTE: Not all areas are serviced by TNT. TNT Overnight Express will be quoted once the order is placed, and in the case TNT does not service the delivery area/address this will be communicated to the customer prior to order fulfilment and processing.

            		 $30.00
            FREE on $350 Orders
            NEW ZEALAND ORDERS

            DELIVERY OPTIONS

            DELIVERY INFORMATION

            COST

            Standard
            (7-21 days*)

             

            		 All standard orders are shipped using Australia Post International Post Partner.
            Shipped the same day if ordered before 3pm on weekdays.

               $18.00

              Express
              (3-7 days*)

               

              		 All express orders are shipped using Australia Post Express International Post Partner.
              Shipped the same day if ordered before 12pm on weekdays.
                $24.00
                FREE on $250 Orders

                DHL Premium Express
                (2-4 days*) 
                All DHL Premium Express orders are shipped using DHL Express.
                Shipped the same day if ordered before 12pm on weekdays.
                  $35.00
                  FREE on $300 Orders
                  INTERNATIONAL ORDERS

                  DELIVERY OPTIONS

                  DELIVERY INFORMATION

                  COST

                  Standard
                  (14-28 days*)

                   

                  		 All standard orders are shipped using Australia Post International Post Partner.
                  Shipped the same day if ordered before 3pm on weekdays.

                     $20.00

                    Express
                    (7-14 days*)

                     

                    		 All express orders are shipped using Australia Post Express International Post Partner.
                    Shipped the same day if ordered before 12pm on weekdays.
                      $28.00
                      FREE on $250 Orders

                      DHL Premium Express
                      (2-7 days*) 
                      All DHL Premium Express orders are shipped using DHL Express.
                      Shipped the same day if ordered before 12pm on weekdays.
                        $40.00
                        FREE on $350 Orders
                        DISPATCH
                        Your TOJHÀ order will be dispatched on the same day if ordered before 3pm AEST.
                        Orders placed after 3pm will be dispatched within 24 hours of being placed. Orders will only be dispatched Monday – Friday, and orders placed over a weekend or on a public holiday in the state of Victoria, will be dispatched the next business day.
                        DELIVERY TIME
                        Express Shipping within AUS is an Next Day delivery service.*
                        Australian Metro and major regional areas can expect next business day delivery.
                        For regional locations please allow an additional business day.
                        *Please expect slight delays due to COVID-19
                        REFUSED/MISSED SHIPMENTS
                        If you refuse or miss a shipment from TOJHÀ you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to TOJHÀ. This amount will be deducted from your merchandise before refunding the order total.
                        TRACKING YOU ORDER
                        Once your order has been dispatched, you will receive a confirmation email with your tracking details.
                        All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office.
                        CHANGE OF ADDRESS
                        We cannot be held responsible for an incorrect address being entered on your order.
                        Address confirmation is given on the review & buy page in the checkout section of the site. If the error is not noticed until after your order is finalised, please contact us immediately, and we will endeavor to have your address amended prior to dispatch.
                        PAYMENT OPTIONS
                        TOJHÀ offers both credit card payment processed via Shopify, and alternatively offers ShopPay, ApplePay and Afterpay as an installment payment option, in AUD Currency.
                         
                        *Business Days

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