RETURNS POLICY
If something isn't quite right, we are happy to offer a refund, credit or exchange in accordance with this Returns Policy, of unworn merchandise purchased from our online website within the stipulated days of receipt/delivery date.
Following are the terms and conditions that constitute our Return Policy.
RETURNS & EXCHANGES
• Full-Priced item returns must be returned/posted back within 7 days from the date you received your purchase, to qualify for a full Refund.
• Full-Priced item returns must be returned/posted back within 14 days from the date you received your purchase, to qualify for an Exchange/Credit.
• Items purchased with an Email Subscription Member Welcome discount code are not considered sale items if the item purchased is originally marked as full price in the purchase.
• Items must be in their original state and condition, with the Returns Tag attached and in the original packaging.
• If the item is deemed faulty, return shipping charges will be covered by TOJHA, and a replacement (if available) will be sent once the original item has been received and reviewed. Faulty product claims need to be claimed within 8 weeks of delivery date.
• Include the Return Request Form in the parcel with the item.
• Please allow 5-10 business days for the processing of returned items.
SALE ITEM TERMS
• Items $150.00 or below (AUD for Australian orders, USD for US orders) are final sale and cannot be returned or exchanged.
•Items $151.00 or above (AUD for Australian orders, USD for US orders) are eligible for exchange only within 7 days.
Sale Items include all items listed in ARCHIVE SALE, any items marked with sale prices, and any EOFY, End of Season Sale, VOSN, ‘Click Frenzy’ or Promotional Sales using a Discount Code.
REFUNDS
• Customers will be notified via email upon receipt of returned item.
• An additional email will be sent within 5-10 business days of receipt regarding the status of the return.
• Refunds will be returned to you in the manner you paid for the item (debit, credit card or via AfterPay). Any items purchased via TOJHA Credit or E-Vouchers, will be returned in TOJHA Credit.
• It may take up to 10 days for a refund to reach the account utilised for purchase.
SHIPPING AND HANDLING CHARGES
• Shipping charges applied to the original purchase are non-refundable.
• Shipping costs for returned items are the responsibility of the customer and are non-refundable.
• If the item is deemed faulty, return shipping charges will be covered by TOJHA.
US ORDERS – DUTIES, TAXES & RETURNS
Duties and taxes are non-refundable.
For US customers, the purchase price includes US import duties, taxes and fees. These costs are covered by TOJHÀ and paid to US Customs when your order is shipped. As these charges cannot be recovered once paid, they are non-refundable if a garment is returned.
Refunds and store credits cover the product value only, which is approximately 71% of the original purchase price. The remaining amount accounts for the non-refundable import duties, taxes and fees paid on your behalf.
A return shipping fee also applies unless your order includes Checkout Plus (Unlimited Returns), in which case eligible return shipping costs are covered.
These conditions apply to all eligible US returns, including full-priced items returned within our standard refund window.
Exchanges are not available for US orders.
The return shipping fee is the actual cost of the label plus US$12 (A$16.88).
If your US order arrives faulty or you receive the wrong item, you will receive a full refund including duties and taxes, and TOJHÀ will cover return shipping.
WHAT IS "CHECKOUT+" COVERAGE?
When you opt in for coverage at checkout, your return shipping label is included. You can return any item(s) in your order for a refund, store credit or exchange (exchanges are available on Australian orders only) at no shipping cost.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
REFUND TENDER
Refunds will be returned to you in the manner you paid for the item (debit, credit card or via AfterPay). Any items purchased using TOJHÀ Credit or Vouchers, will be returned for TOJHÀ Credit.
Every endeavour is made to ensure returns are processed within 5-10 business days of receiving your return. You will receive an email confirmation at the time your return is received, and again once your return has been processed. Please allow up to five business days for a refund to be visible within your account.
STORE CREDIT
Sale Items can not be exchanged, returned or refunded, unless deemed faulty. Sale items are final sale, please select carefully.
Store credits are valid for 36 months from issue date.
RETURNS PROCESS
For orders delivered within Australia, we will accept returns and exchanges for change of mind on products purchased online within the above stipulated days from date of receipt or within 8 weeks if products are faulty, in accordance with our Returns Policy.
It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to TOJHA Returns. Every endeavour is made to ensure returns are processed within 5-10 business days of receiving your return.
This policy applies to products purchased from the website www.tojha.com.au
TOJHÀ Customer Care
customercare@tojha.com.au
+61 493 760 914 | Operating Hours 10am-4pm weekdays