If something isn't quite right, we are happy to offer a refund, credit or exchange in accordance with this Returns Policy, of unworn merchandise purchased from our online website within the stipulated days of receipt/delivery date.

Following are the terms and conditions that constitute our Return Policy.

RETURNS & EXCHANGES

• Full-Priced item returns must be returned/posted back within 7 days from the date you received your purchase, to qualify for a full Refund.
• Full-Priced item returns must be returned/posted back within 14 days from the date you received your purchase, to qualify for an Exchange/Credit.

• Items purchased with an Email Subscription Member Welcome discount code are not considered sale items if the item purchased is originally marked as full price in the purchase.
• Items must be in their original state and condition, with the Returns Tag attached and in the original packaging.
• If the item is deemed faulty, return shipping charges will be covered by TOJHA, and a replacement (if available) will be sent once the original item has been received and reviewed. Faulty product claims need to be claimed within 8 weeks of delivery date.
• Include the Return Request Form in the parcel with the item.
• Please allow 5-10 business days for the processing of returned items.

Sale Item terms:

• Items $150.00 or below are final sale and cannot be returned or exchanged.
•Items $151.00 or above are eligible for exchange only within 7 days.

Sale Items include all items listed in ARCHIVE SALE, any items marked with sale prices, and any EOFY, End of Season Sale, VOSN, ‘Click Frenzy’ or Promotional Sales using a Discount Code. 

REFUNDS

• Customers will be notified via email upon receipt of returned item.
• An additional email will be sent within 5-10 business days of receipt regarding the status of the return.
• Refunds will be returned to you in the manner you paid for the item (debit, credit card or via AfterPay). Any items purchased via TOJHA Credit or E-Vouchers, will be returned in TOJHA Credit.
• It may take up to 10 days for a refund to reach the account utilised for purchase.
• A restocking fee of $10.00 may be deducted from your total refunded amount.

SHIPPING AND HANDLING CHARGES

• Shipping charges applied to the original purchase are non-refundable.
• Shipping costs for returned items are the responsibility of the customer and are non-refundable.
• If the item is deemed faulty, return shipping charges will be covered by TOJHA.

What is "Checkout+" Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a store credit or exchange for free.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

REFUND TENDER
Refunds will be returned to you in the manner you paid for the item (debit, credit card or via AfterPay). Any items purchased using TOJHÀ Credit or Vouchers, will be returned for TOJHÀ Credit.
Every endeavour is made to ensure returns are processed within 5-10 business days of receiving your return. You will receive an email confirmation at the time your return is received, and again once your return has been processed. Please allow up to five business days for a refund to be visible within your account.

STORE CREDIT
Sale Items can not be exchanged, returned or refunded, unless deemed faulty. Sale items are final sale, please select carefully.
Store credits are valid for 36 months from issue date.