If something isn't quite right, we are happy to offer a refund, credit or exchange in accordance with this Returns Policy, of unworn merchandise purchased from our online website within the stipulated days of receipt/delivery date.
Following are the terms and conditions that constitute our Return Policy.
RETURNS & EXCHANGES• Returns must be returned/posted back within 7 days from the date you received your purchase, to qualify for a full Refund.
• Returns must be returned/posted back within 14 days from the date you received your purchase, to qualify for an Exchange/Credit.
• Sale Items cannot be returned or refunded. Sale items are final sale. Sale Items include all items listed in Outlet, any items marked with sale prices, and any EOFY, End of Season Sale or ‘Click Frenzy’ Promotional Sale.
• Items must be in their original state and condition, with the Returns Tag attached and in the original packaging.
• If the item is deemed faulty, return shipping charges will be covered by TOJHA, and a replacement (if available) will be sent once the original item has been received and reviewed. Faulty product claims need to be claimed within 8 weeks of delivery date.
• Include the Return Request Form in the parcel with the item.
• Please allow 5-10 business days for the processing of returned items.
• Customers will be notified via email upon receipt of returned item.
• An additional email will be sent within 5-10 business days of receipt regarding the status of the return.
• Refunds will be returned to you in the manner you paid for the item (debit, credit card or via AfterPay). Any items purchased via TOJHA Credit or E-Vouchers, will be returned in TOJHA Credit.
• It may take up to 10 days for a refund to reach the account utilised for purchase.
• A restocking fee of $10.00 may be deducted from your total refunded amount.
• Shipping charges applied to the original purchase are non-refundable.
SHIPPING AND HANDLING CHARGES
• Shipping costs for returned items are the responsibility of the customer and are non-refundable.
• If the item is deemed faulty, return shipping charges will be covered by TOJHA.
For orders delivered outside of Australia where the product may be faulty or we have not delivered what you ordered, please contact our Customer Service team via email at firstname.lastname@example.org where you will be advised of the return process.
Refunds will be returned to you in the manner you paid for the item (debit, credit card or via AfterPay). Any items purchased using TOJHÀ Credit or Vouchers, will be returned for TOJHÀ Credit.
Every endeavour is made to ensure returns are processed within 5-10 business days of receiving your return. You will receive an email confirmation at the time your return is received, and again once your return has been processed. Please allow up to five business days for a refund to be visible within your account.
Sale Items can not be exchanged, returned or refunded. Sale items are final sale.
Store credits are valid for 36 months from issue date.
WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?
For orders delivered within Australia, we will accept returns and exchanges for change of mind on products purchased online within the above stipulate days from date of receipt or within 8 weeks if products are faulty, in accordance with our Returns Policy. Please return item as per below:
- Complete the required section on the returns form. There is no need to lodge a return authorisation.
- Download Returns Request Form Here
- Re-pack your items in it's original packaging (exactly as you received them), with the completed Returns Form inside the parcel.
- Please send back to the address provided (Ensure to keep the tracking for your reference). Please note we cannot accept pickup or drop-off to this address due to health and safety reasons. This address is not open to the public.
It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to TOJHA Returns. Every endeavour is made to ensure returns are processed within 5-10 business days of receiving your return.
This policy applies to products purchased from the website www.tojha.com.au
+61 493 760 914 | Operating Hours 10am-4pm week days